Shipping Terms & Conditions

Thank you for choosing to shop with Mystery Boxes Shop. Below you will find the detailed Shipping Terms & Conditions for your order from https://www.mysteryboxesshop.com/ (the “Site”). These terms outline the conditions for shipping, delivery, and returns.

1. Shipping Methods & Delivery Time

We offer various shipping methods to ensure your order is delivered promptly. The available delivery time depends on your chosen shipping method and destination:

• Standard Shipping: Estimated delivery time is 7 to 14 business days.
• Expedited Shipping: Estimated delivery time is 2 to 7 business days.

Please note that shipping times are estimates and may vary depending on external factors such as carrier delays, weather conditions, and other unforeseen circumstances.

2. Order Processing

All orders are processed within 1 to 3 business days from the time the order is placed. You will receive an email notification confirming your order and shipment tracking details once the order has been dispatched. Please ensure the accuracy of your shipping address during checkout to avoid delays or misdeliveries.

3. Shipping Charges

Shipping charges are calculated at checkout based on the selected delivery method and shipping destination. The final shipping cost will be displayed before you complete your purchase.

4. International Shipping

We currently offer shipping to select international destinations. International orders may be subject to additional customs duties, taxes, and import fees, which are the responsibility of the customer. The customer is advised to check with their local customs office for any additional fees that may apply.

5. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please contact us within 15 days of your order’s expected delivery date. We will work with the carrier to resolve the issue. Depending on the situation, we may offer a replacement or initiate a refund.

If your order arrives damaged, please provide us with photographs of the damaged goods and packaging to assist us in processing your claim.

6. Address Accuracy

It is essential that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address details. If there are any issues with the address provided, we will contact you to confirm the correct information.

7. Shipping Restrictions

We do not ship to P.O. Boxes. Please ensure that your shipping address is a valid physical address. If your order cannot be delivered due to shipping restrictions, we will attempt to contact you for a resolution.

8. Delivery Issues

While we strive to meet the estimated delivery times, delays may occur due to external factors such as weather, customs, or carrier issues. We are not responsible for delays caused by any of these factors. If your package has not arrived within the expected time frame, please reach out to our customer service team at service@mysteryboxesshop.com for assistance.

9. Return Policy

We offer a 15-day return policy for all items purchased from our website. If you are not satisfied with your order, you may return items within 15 days of receiving your shipment. Please ensure that the items are unused and in their original packaging for the return to be accepted.

To initiate a return, please contact our customer support team at service@mysteryboxesshop.com. We will provide you with return instructions and the return address. The customer is responsible for the return shipping fees unless the item is defective or incorrect.

10. Contact Us

If you have any questions or need assistance with your order, please feel free to contact us:

Email: service@mysteryboxesshop.com