Refund Policy

Mystery Boxes Shop, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to make the return process as easy as possible. Please read the following Return Policy carefully.

1. Return Eligibility

You may return eligible items within 30 days from the date you receive your order. To qualify for a return, the following conditions must be met:

• Items must be unused, unworn, and in their original condition, including original packaging and tags attached.
• Items must be returned with the original receipt or order confirmation email.
• Custom or personalized items are not eligible for return unless they are defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to our customer service team at service@mysteryboxesshop.com to request a return authorization.
2. Return Authorization: Our customer service team will provide you with a return authorization and detailed instructions on how to return the item.
3. Prepare the Return: Carefully package the item in its original packaging and include all the tags, labels, and accessories that came with it. Ensure the item is properly secured for return shipping.
4. Ship the Item Back: Send the return to the address provided in the return authorization email. Please note that return shipping fees are the responsibility of the customer unless the item is defective or incorrect.

3. Return Shipping Costs

• Customer Responsibility: Unless the item is damaged, defective, or incorrect, the customer is responsible for paying the return shipping costs.
• Shipping Method: We recommend using a trackable shipping method for returns, as we are not responsible for items lost or damaged in transit.
• Return Address: The return address will be provided by our customer service team after your return request is approved.

4. Refunds and Processing Time

Once we receive the returned item and confirm it meets the return requirements, we will process your refund to the original method of payment. Please allow 5 to 7 business days for the refund to appear in your account after the return has been processed.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact our customer service team within 30 days of receiving your order. We will assist you in resolving the issue by offering a replacement or refund. Please include photographs of the damaged or defective item when submitting your request.

6. Non-returnable Items

The following items are non-returnable:

• Gift cards
• Customized or personalized items (unless defective or damaged)
• Final sale or clearance items (if applicable)

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

8. Contact Us

If you have any questions or need further assistance with your return, please do not hesitate to contact our customer service team:

Email: service@mysteryboxesshop.com

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